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Friday, April 9, 2010

RemoteApp and Desktop Connection - An error occurred. Contact your workplace administrator for assistance.....NOT!


Symptoms:
In RemoteApp and Desktop Connections on Windows 7 you cannot setup a new connection. Or, if you already had a connection established, you cannot update the connection.
You get the following error: An error occurred. Contact your workplace administrator for assistance.



Diagnosis:
This occurs (and is reproducible) if you have certain symbols added to the end of your Display Name on the Connection Settings tab in Remote Desktop Connection Manager (RDCM).
To get here: Open RDCM, Right click on Remote Desktop Connection Manager and click Properties.



FYI: This affects only the display name – the Connection ID is ok with any symbol added to the end of the ID.

To Reproduce:
1.      On your RD Connection Broker, change the Display name to include a period at the end of the Display Name
2.      Stop and Start the RD Web Access default website (just restarting did not work for me.  If you don’t do this you have to wait 2 minutes for the changes to occur)
3.      Try to add or update RemoteApp and Desktop Connections on a Windows 7 or 2008 R2 server by adding or updating the web feed (https://YOURR-RDWA-SERVER/rdweb/feed/webfeed/aspx)

Fix:
Do not add a period (.) or an asterisk (*) or a question mark (?) to the end of your Display Name in Remote Desktop Connection Manager. For example: “Alpine Ski House, Inc.” will not work, while “Alpine Ski House, Inc” will work.

Below is a list of the symbols I have tested and the results:

Display IDs that work:
  • Alpine Ski House, Inc
  • Alpine Ski House. Inc (period inside the text is ok, just not at the end)
  • Alpine Ski House, Inc#
  • Alpine Ski House, Inc$
  • Alpine Ski House, Inc,
  • Alpine Ski House, Inc%
  • Alpine Ski House, Inc!
  • Alpine Ski House, Inc @
  • Alpine Ski House, Inc ^
  • Alpine Ski House, Inc &
  • Alpine Ski House, Inc (
  • Alpine Ski House, Inc)
  • Alpine Ski House, Inc -
  • Alpine Ski House, Inc +
  • Alpine Ski House, Inc=

Display IDs that do not work:
(It does NOT break if symbols are in the middle of the text – it DOES break if these two sympbols are at the END of the text)
  • Alpine Ski House, Inc.
  • Alpine Ski House, Inc*
  • Alpine Ski House, Inc?

4 comments:

  1. Our display name was way too long. I changed it to be the company acronym- made for shorter desktop names on the desktop.
    Only caveat is I believe it messes up any you've created on a user's desktop, I believe, so if you've set up a bunch of W7 workstations with published apps on the desktop you'll have to touch all of them to drag over the fresh ones.

    ReplyDelete
  2. Thank you. Your post is very helpfull.

    ReplyDelete
  3. I am having a similar problem. It works fine from my Win 7 laptop but I get the described error from Win 7 Embedded Thin client. I have even setup and Win 7 VM using the ThinPC install from Microsoft which is the Win 7 Standard Embedded and can duplicate the error. The solution described does not fix the problem. Why does it work on regular Win 7 but not from Windows 7 Embedded?

    ReplyDelete
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    ReplyDelete